Programs must develop strong policies and procedures that will ensure high quality services that are centered in victim safety and privacy. Before launching any new service, use these tools to prepare to offer high quality, survivor-centered advocacy.

Best Practices Principles for Digital Services

Link to the Webinar Recording on Best Practices, including Text, Chat, and Video

Tools

• Texting and Messaging with Survivors

• Chat with Survivors

• Video Calls with Survivors

• Online Groups

• Phone Calls with Survivors

• Mobile or Remote Advocacy

• Email Best Practices

• Website Safety & Privacy

• Accessible Services: Assistive Technology

• TTY & Relay

Policies & Practices

• Asking About Safe Methods of Contact

  • Guide

  • Form Template

• Privacy Policies and Terms of Service

• Accessible Services: Assistive Technology

• Social Media Policy Guide