Best Practices for Technology Companies Responding to Traumatic Disclosures
/Technology companies frequently receive disclosures about traumatic experiences from their users. Despite their intended purpose and the critical role they can play in our lives, technology platforms and services are frequently misused and manipulated as a tactic of abuse. This can include online harassment, nonconsensual creation and/or distribution of intimate images, the spread of disturbing violence or threats, or unwanted location monitoring.
When traumatic experiences are reported, companies must be prepared to respond with empathy, respect, and effective options for recourse. The way these disclosures are received and handled can profoundly affect the safety and well-being of users.
Read More


