Responding to the COVID-19 Pandemic: Technology Tools for Services and Remote Workplaces

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During a public health crisis such as the current COVID-19 pandemic, when public health officials recommend “social distancing” to slow the spread of infection, technology tools may help support shifting to a remote workplace, mobile advocacy, and communicating with survivors.

In considering new technology, survivors must be at the center of our decision-making. This is true in ordinary times and must still apply even in a public health crisis.

  1. Consider what services can be done remotely with web chat or video calls. Read more about Using Technology to Communicate with Survivors During a Public Health Crisis, and see our Digital Services Toolkit, available in English and Spanish. Read more about best practices for survivors who wish to provide Digital Written Consent to Release Information. You can also view recordings of our webinars for Decision-Makers or for Advocates.

  2. Use tools that allow staff and advocates to work from home, including tools to allow staff and volunteers to communicate with each other (e.g. calls, instant messaging, video), and tools for sharing information while maintaining confidentiality (e.g. secure file sharing). Read more about Working Remotely During a Public Health Crisis. You can also view recordings of our webinars for Decision-Makers or for IT Staff.

  3. Beyond the use of technology, read guidance for domestic violence shelters and other organizations serving survivors during the COVID-19 pandemic.

We know that with any type of public health crisis, access to services can be even harder for survivors who are seeking resources and support. By adjusting how we operate to meet the needs of survivors and advocates, while also understanding the risks of using technology, we can help to ensure that survivors and advocates have the information they need to get help, and also do their jobs to the best of their ability.

If your agency has any questions or needs further guidance on how to implement digital services. Please Contact Us. You can also reach out to the Capacity Technical Assistance team for any other COVID-19 related questions.